Responsibilities:
1. Customer Engagement:
- Build and maintain strong relationships with customers.
- Provide excellent customer service and address inquiries regarding financial products and services.
- Actively engage in cross-selling and upselling financial products to meet sales targets.
2. Product Knowledge:
- Stay updated on the bank's products and services.
- Effectively communicate product features and benefits to customers.
- Assist customers in selecting the right banking products to meet their financial needs.
3. Sales Targets:
- Achieve and exceed monthly sales targets.
- Identify opportunities for revenue generation and actively pursue them.
- Collaborate with team members to enhance overall sales performance.
4. Documentation and Processing:
- Assist customers in completing necessary documentation for various financial transactions.
- Ensure accuracy and compliance with financial regulations in all customer interactions.
- Process the forwarding of account openings, loan applications, and other financial transactions efficiently.
5. Compliance:
- Stay informed about and adhere to all relevant banking/ financial regulations and compliance standards.
- Ensure that all customer interactions and transactions comply with internal policies and external regulations.
6. Problem Resolution:
- Address and resolve customer issues and complaints in a timely and effective manner.
- Collaborate with other departments to resolve complex customer inquiries.
7. Team Collaboration:
- Work closely with team members to achieve overall goals.
- Participate in team meetings and contribute to a positive team environment.
8. Market Research:
- Stay informed about industry trends, market conditions, and competitor offerings.
- Provide feedback to management regarding customer preferences and market demands.
9. Training and Development:
- Participate in ongoing training programs to enhance product knowledge and sales skills.
- Share insights and best practices with team members to improve overall performance.
Qualifications:
- Local diploma or A Levels; bachelor's degree in business or related field is a plus.
- Strong interpersonal and communication skills.
- Knowledge of banking products and services.
- Ability to work in a target-driven environment.
- Attention to detail and strong organizational skills.