Role Overview:
We are seeking a proactive L1 Onsite IT Support Engineer to deliver day-to-day technical support at our Woodlands office. The ideal candidate will manage end-user issues, perform device troubleshooting, and maintain IT standards in coordination with the global IT team.
Key Responsibilities:
- Provide L1 support for desktops, laptops, printers, and mobile devices.
- Perform password resets, MFA updates, basic diagnostics, and BitLocker recovery.
- Handle imaging, software installation, and user onboarding support.
- Support meeting room technology and troubleshoot uniFLOW printing solutions.
- Maintain accurate documentation and update knowledge bases.
- Coordinate with regional IT teams for escalations and issue resolution.
- Ensure compliance with IT policies and security standards.
Qualifications:
- 1–2 years of experience in a similar onsite IT support role.
- Familiarity with Windows OS, Office 365, Active Directory, and basic network troubleshooting.
- Hands-on experience with device imaging, hardware setup, and software installations.
- Strong customer service and communication skills in English.
- Ability to work independently and manage time efficiently.
Mandatory Experience :
Have experience supporting VIP
Able handle VIP{ request , Adhoc standby, immediate / fastest response
Able to handle stress when need to resolve VIP issue on the spot
Performance Expectations:
- Ticket Handling: ~75+ tickets/month
- SLA Resolution Rate: ≥ 95%
- CSAT Score: ≥ 95%
- First Contact Resolution: ≥ 40%
Job Type: Contract
Contract length: 12 months
Pay: $1,838.99 - $3,200.00 per month
Experience:
- IT support: 2 years (Preferred)
Location:
- Singapore (Preferred)