Role :
- Manage the daily operations of the education centre
- Manage teachers schedules and plan courses based on demand, availability and other constraints
- Manage the direct reporting staff in charge of handling inquiries (walk-in, phone, email...)
- Issue invoices, record payment of fees
- Follow-up students and ensure quality of service
- Handle escalated clients inquiries or claims
- Resolve issues as required
- Order from suppliers (books, office supplies...)
- Ensure that the centre is cleaned properly
- Working hours: Mon to Fri 10.30am to 7.30pm
Requirements :
- 5+ years of experience in a management role in a tuition center/school
- Good presentation and customer-oriented
- Comfortable with clients face to face and over the phone
- Dynamic, self-driven, professional and reliable
- Basic knowledge of book keeping
- Proficient with Office, email and IT applications