• Oversee daily activities of delivery planning, implementation and execution

• Ensure operations meet the expectations of clients

• Plan and provide relevant training for new workers

• Ensure policies and procedures are current and updated

• Manage complaints and follow up with service recovery

• Review processes and improve overall performances

• Establish positive, healthy and safe work environment

• Able to converse and write in Chinese to liasise with mandarin speaking vendor & customers

• Must be able to work night shift and splite shift

• Must be able to work extra hours if needed

• Ensure safe handling of goods.

• Observe Safe Work Procedures while delivering goods to Customers