Job description:
- Oversee outlet’s daily business operations
- Lead, assign, schedule, coach, counsel and discipline employees
- Monitor and control expenses according to allotted budget
- Contribute operations information and recommendations to strategic plans and reviews
- Prepare and complete action plans; meet customer-service standards
- Leading the team members to deliver the highest quality of service to the guests
- Responsible for the profitability of the outlet and preparing weekly reports for the management
- Handle escalated complaints and report all issues and complaints to the company
- Performs outlet-level support functions including customer service, scheduling, day to day operations, cashiering, loss prevention, maintenance and back-office support
- Make hiring and terminations recommendations to management
- Conduct weekly meeting with supervisor & team members
Required skills and qualifications:
- At least five or more years of proven success in an operations management role preferrable service line filed
- Excellent communication skills, ability to communicate in English and Mandarin
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
- Knowledge of business process and functions and outstanding leadership skills
- Ability to work with details and time-sensitive issues
- Good decision-making skills and response to high pressure situations