The Pet Store Assistant Manager is responsible for overseeing the daily operations of a pet store, ensuring smooth and efficient functioning while maintaining high standards of customer service. This role involves achieving sales targets, managing a team of employees, and ensuring compliance with company policies and procedures.
Operational Management:
- Oversee daily store operations to ensure efficiency and effectiveness.
- Monitor inventory levels, order supplies, and manage stock to meet customer demand.
- Implement and maintain visual merchandising standards to enhance store appearance and attract customers.
- Ensure compliance with health and safety regulations, including the proper handling and storage of pet-related products.
- Handle customer complaints effectively.
- Team Management:
- Supervise and manage the store’s team of employees.
- Foster a positive work environment, promoting teamwork and employee development.
- Customer Service:
- Ensure exceptional customer service at all times, addressing and resolving customer complaints or issues promptly.
- Train staff on customer service best practices and ensure consistent adherence. Monitor customer feedback and implement improvements to enhance the overall customer experience.
Requirements:
- Ability to handle animals.
- Ability to manage customer complaints effectively.
- Previous managerial experience, preferably in retail or the pet industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of pet care products, industry trends, and customer preferences.
- Availability to work on weekends.
Benefits:
- Public Holiday off
- Additional leave
- Employee discount
- Professional development Yearly Company Trip
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay Performance bonus
Experience:
pet industry: 2 year (Preferred)
Willingness to travel:
100% (Required) - river valley and punggol area