Responsibilities
About the team Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SSC is looking for a Product Operations Program Manager to drive effective product excellence. - Develop product solutions for Customer Service and Seller Support teams. - Proactively identify product problems and opportunities and perform root cause analysis/diagnosis leading to significant impact. - Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams. - Leverage rapid, agile development techniques and processes to create solutions for a rapidly changing environment. - Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track. - Plan, support and drive the succession of new implementations and launches in the region, include but not limited to QA, training and SOPs.
Qualifications
Minimum Qualification(s) - Bachelor's degree or equivalent practical experience. - Solid experience in customer service operations, program, or project management, preferably with experience in product program management. - Experienced in working with cross functional stakeholders, tech and non-tech teams. - Able to drive product enhancements in a fast paced environment. Preferred Qualification(s) - Experience in working with stakeholders across different geographic locations. - Experience in the E-commerce marketplace platform or Customer Service is a plus.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.