Production Support Analyst
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Experience: 10 years
Job Mode: Full-time
Work Mode: On-site
Location : Singapore
Responsibilities:
· As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.
· Update Jira, Confluence with change details.
· Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.
· Diagnose problems raised by level 2 support / service recovery.
· Coordinate with testing team to ensure defects are addressed on priority.
· Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.
· Ensure code merged on regular basis to git.
· Take end-to-end ownership on production defect fixing until released to production.
· Guide and manage offshore team.
· Perform root cause analysis for major incidents
Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results
Requirements:
Education:
· Bachelors’ Degree in Computer Science or related field.
· At least 8 years of JEE development experience
· 3 years of experience on L3 production support
Essential:
· Hands on technologist with immense interest in trying out new architectures, frameworks, programming languages or concepts.
· Experience in development of Microservices using Spring boot.
· Exposure to following:
· Apache Camel integration framework, Object Design and Modelling, DevOps (Git, Jenkins, Maven, Artifactory, Sonar cube, etc.), IntelliJ, Oracle, Maria DB,
· A professional with extensive knowledge and experience in using the Splunk platform to analyse data, create reports, and visualize information.
· Experience in developing with testing frameworks such as Junit, Mockito.
· Hands on experience on shell scripts and proficiency in using Linux/bash shell.
· Understanding of Continuous build and Integration methodologies.
· Experience in integrating and using wide variety of open-source technologies and cloud services.
· Go getter attitude in getting things done with minimal supervision.
· Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.
· Respond and participate in major incident responses (24x7)
· Experience working in a L3/L2 preferable.
· Support SIT and UAT of code or configuration fixes.
· Identify and design improvements to the application (e.g. to reduce technical debt)
· Escalate and track appropriate problems for software vendors to provide permanent fixes.
· Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.
· Prepare and test deployment plan, and seek approval for deployment from change control forum
· Provide or contribute to reports on incidents, problems, service requests and application changes.
Key Domain/ Technical Skills
· SQL, Maria DB, Splunk, Junit, Mockito
· Red Hat Linux, Shell Script, Java, React JS,
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.