Professional management of all assigned tenancies, properties, and maintain key relationship among all stakeholders. The tasks will require flexibility, excellent organizational skill, and a keen attention to detail.
Main Responsibilities
- Oversee all aspects of tenants’ relationship with tenants, address their needs, and resolve any issues promptly.
- Handle lease agreements, renewals, terminations, and ensure compliance with terms and conditions.
- Conduct scheduled or ad hoc property inspections and visitations with tenants primarily for investigations on defects rectifications.
- Coordinate and oversee maintenance and repair activities, ensuring timely and cost-effective completion of work.
- Manage relationships with contractors and service providers, ensuring high-quality service and adherence to contractual obligations.
- Meticulous and thorough when reading all tenancy documents in order to provide sound advice to Tenant on their rights and obligations.
- Deep understanding on market norms in terms of Landlord and Tenant’s rights when come to addressing issue resolutions.
- Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints.
- Manage the entire tenancy lifecycle, from onboarding new tenants (move-in) to lease renewals and pre-terminations and/or termination (move-out).
- Coordinate move-in for new tenants and move-out inspections for tenants vacating their premises.
- Update and maintain property condition reports with photos, specific descriptions and logs of repair work.
- Ensure compliance with all lease agreements, rental policies, and regulatory requirements.
- Requests for quotations from trusted and recommended contractors, evaluate and compare quotes and obtain consent from relevant parties to get work attended to.
- Act as a liaison between the parties (Tenant or Tenant’s Rep, Landlord or Landlord’s rep) to solve any problems. Maintain an issue log / record of calls and actions taken.
- Supervise contractors and maintenance staff for services and repairs to property if required.
- Ensure exceptional service delivery within each client's parameters, meeting or exceeding any SLAs.
- Maintain accurate and up-to-date property records, including leases, contracts, and financial documents.
- Ensure that reports, documentation and all administrative tasks are done timely and accurately.
Need to be responsive to duty calls beyond office hours including weekend or public holidays if required.
Key Skills
1. Property Management
- Focus on managing residential properties.
- Lease administration, tenant relations, and property maintenance.
2. Essential Skills
- Basic understanding of building systems and maintenance.
- Strong written and verbal communication for tenant relations and reporting.
- Ability to address tenant complaints, maintenance issues, and emergencies.
- Conflict resolution and decision-making under pressure.
Requirements
- Willingness to learn and adapt the best practises in the industry and knowledge of residential property.
- Proficient in Microsoft Office (Excel, Word, Outlook) and company’s portal/system.
- Strong ability to multitask, prioritize and be flexible as new tasks arise.
- Ability to communicate effectively in a constructive and professional manner, both verbally and in writing.
- Attention to detail and strong organizational and analytical skills.
- Must be team oriented and possess an “upbeat / can-do” attitude.
- Ability to work independently and collaboratively.
- Cultural sensitivity to deal with various nationalities and ethnic groups.
- Be prompt and responsive to client’s inquiries.
- Those without qualification but with relevant experience may apply.