Job Purpose
- Covering both corporate and FI sector portfolios.
- Assist RMs in onboarding and account opening for new customers; ongoing annual review of KYC/CDD documentation / screenings on existing and new customers.
- Conduct KYC/CDD assessment on both corporate & FI relationships according to compliance policy.
- Assist RMs in preparing necessary documentation / info for the annual credit review.
- Liaise with customers for trade information / documentation requirement, etc and ensure efficient processing of different matters.
- Assist & liaise customers general enquires and refer to the RM or appropriate departments where necessary
- Assist in obtaining / performing industry data & analysis, market price checking, preparing reports for meetings
- To manage FI limit requirements (using internal system) and maintain up-to-date records of FI pending, live and matured transactions
- Liaising with Head Office and other branch-level departments to facilitate execution and completion of trade and FI transactions.
- Preparation of various monitoring reports; provide ad-hoc support to the business department when necessary
- General administration work for the department and as assigned by Department Head
Key Accountabilities
Customer Management
- Provide courteous and efficient support to customer inquiries, referring to the Relationship Manager when necessary.
- Coordinate with Compliance, Operations, and Risk teams to ensure timely processing of client transactions and service requests.
- Monitor client account activity and assist in resolving operational or service-related issues.
Compliance (Onboarding, KYC, Transactional due diligence)
- Prepare onboarding and KYC/CDD renewal documentation in accordance with internal policies and procedures.
- Conduct KYC/CDD and Trade KYC screenings for both new and existing accounts, ensuring efficient and accurate assessment and resolution of screening hits.
- Perform background and reference checks on new corporate clients in line with regulatory and bank requirements.
- Assist Relationship Managers in following up with clients to obtain outstanding documentation required for compliance purposes.
- Prepare and send out client communications to ensure timely delivery of the latest forms issued by Compliance or regulatory authorities
- Ensure all submitted documentation is complete and fully aligned with the bank’s internal policies and compliance guidelines.
- Prepare responses to regulatory surveys and reports as required by local authorities.
Credit Review & Report
- Prepare relevant information and documentation—such as financial statements, net worth summaries, and ageing reports etc —to support Relationship Managers in conducting annual reviews of corporate borrowers.
- Assist Relationship Managers in compiling and completing components of the credit review package.
Data & Info Management
- Ensure timely and accurate collection and submission of all required documents.
- Maintain up-to-date information and perform necessary screenings in accordance with regulatory and internal requirements.
- Ensure accurate data entry and verification in the marketing database, particularly for screenings and checks.
- Support audits, reviews, and inspections by ensuring all relevant documentation is complete, current, and readily accessible.
General Administration
- Prepare, review, and ensure the accuracy of reports required for meetings.
- Provide administrative support for general Marketing-related tasks as assigned by the Head of Corporate Banking.
- Complete and submit assigned project work within the given deadlines.
Qualifications and Experience
Minimum qualifications:
- Bachelor's Degree; Professional qualifications such as CFA, ACCA, CPA, FRM are desirable
Minimum experience:
- At least 5 years in supporting relationship management, with experience in onboarding / KYC and credit admin
- Product knowledge in loan facility, cash management, trade finance products and structured facilities
- Familiarity with AML/CFT industry best practices for KYC/CDD purposes/
- Strong written, communication, and presentation skills. Proficiency in the use of Microsoft excel and PowerPoint
- Ability to work in parallel with different departments, in particular, Compliance, Credit Admin, Trade Operations
- Proficiency in spoken and written English