Main Duties and Responsibilities
We are seeking a passionate hospitality professional to join our team as our Restaurant Captain.
The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols.
Key Responsibilities
- Responsible for supervising all aspects of the restaurant for its smooth operation on a daily basis.
- Overseeing the associated for the smooth running of the restaurant during each shift.
- Training new employees based on their abilities and skills to ensure quality customer service is provided at the restaurant.
- Maintaining a strong relationship with suppliers and vendors.
- Inspecting the food and beverage stock level and ensure that stocks are replenished and ordered in a timely manner.
- Conducting inspections of the restaurant and ensure that proper hygiene is maintained.
- Checking in with guests and making sure that they are getting served with the best quality and correct food orders.
- Resolving customer complaints in a professional manner and provide service recovery as and when necessary.
- Ensuring customer satisfaction with all the services provided to them.
- Preparing daily reports and presenting them to the higher management.
- Managing the outstanding bills and cash inflows of the restaurant.
- Close off the cashier and ensure float is accounted for at the end of the shift.
- Any other tasks and assignments as assigned by the Restaurant Manager.
Job Requirements
- Diploma in Food and Beverage Services or an equivalent professional qualification in a related field
- 3 to 5 years’ experience, preferably in the hospitality or food & beverage industry.
- Strong interpersonal, communication and organizational skills.
- Able to handle matters independently and in a fast-paced environment.