We are seeking a dedicated, hard-working, and long-term-minded Retail Operations Manager to oversee the full spectrum of restaurant operations. This role requires a hands-on leader with the stamina and commitment to thrive in a dynamic, fast-paced environment. Flexibility in working hours, including evenings, weekends, and holidays, is essential to support the business’s operational needs.and experienced Retail Operations Manager to oversee daily restaurant operations, drive performance, and ensure an exceptional customer experience. This role requires a hands-on, hardworking individual with strong leadership, operational, and people-management skills to support long-term success.
Daily Operations Management
- Supervise and coordinate restaurant operations to ensure smooth, efficient, and consistent service.
- Monitor kitchen and service standards to maintain food quality, hygiene, and customer satisfaction.
- Manage inventory, order supplies, control waste, and reduce operational costs.
Staff Supervision & Development
- Hire, train, and develop front-of-house and back-of-house teams.
- Prepare staff schedules, ensuring proper shift coverage even during peak hours and late-night shifts.
- Provide coaching, motivation, and performance evaluations for all team members.
Sales & Profitability
- Drive store-level performance through promotional strategies, upselling, and excellent service.
- Analyze financial reports and implement action plans to improve revenue and control costs.
- Collaborate with marketing teams to execute local promotions and brand campaigns.
Customer Service Excellence
- Handle customer feedback and resolve complaints promptly and professionally.
- Promote a customer-first culture across all touchpoints of the operation.
- Maintain a visible presence on the floor during service hours, especially during peak or late shifts.
Compliance & Standards
- Ensure compliance with health and safety, sanitation, and food handling regulations.
- Conduct routine audits of operations, cleanliness, and employee conduct.
- Implement company policies and enforce restaurant brand standards consistently.
Job Requirements:
- Minimum 4–6 years of restaurant work related experience.
Skills & Attributes:
- Willingness to be on-site during early mornings, late nights, weekends, or holidays as needed.
- Must be physically fit to be active in a fast-paced restaurant environment.
Work Conditions:
- Must be comfortable working long hours on your feet.
- Willingness to travel between restaurant locations if required.
- Flexible schedule availability — especially for late shifts, holidays, or emergency coverage.
- Must be physically fit to be active in a fast-paced restaurant environment.