SUMMARY OF JOB CONTENTS
We are looking for a Sales Administration Assistant who is responsible for handling customer inquiries, processing sales documentation, coordinating with internal departments, and maintaining accurate records in the ERP system . By providing timely administrative and customer support , the role contributes to overall service excellence, customer satisfaction, and the operational efficiency of the Sales Administration team.
JOB DIMENSION (SCOPE)
- Respond to customer sales inquiries promptly, ensuring their needs are met efficiently.
- Handle sample receiving.
- Process sales quotations, orders, delivery orders, billing and other sales-related documents, ensuring accuracy and efficiency.
- Manage customer Purchase Orders and customer accounts within the ERP system.
- Proactively monitor pending orders and provide status updates to the Sales Administration Manager.
- Follow up with customers and/or testing departments regarding re-test requests and variation orders.
- Generate and release final test reports to customers.
- Maintain strong customer relationships and deliver exceptional service.
- Assist Sales Administration Manager on generating sales reports and analysis and contribute to streamline the processes.
- Ensure seamless service by supporting colleagues when needed. Perform administration tasks and other duties as assigned.
QUALIFICATIONS
- Minimum a Diploma in Business or relevant field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Comfortable working in a dynamic and fast-paced working environment.
- Strong multi-tasking, prioritization, and time management skills.
- Self-motivated, energetic, eager to learn, with the ability to work independently.
- Good Knowledge in ERP system, Google Workspace and Microsoft office e.g. Microsoft Word, Excel and PowerPoint
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