Key Responsibilities:
Order Processing:
- Receive and review customer orders for accuracy, completeness, and compliance with company policies.
- Enter orders into the system ensuring all necessary details are captured.
- Communicate with the sales team/customer regarding order discrepancies, delivery timelines, and any other special requests.
- Monitor order status and escalate any issues as needed.
- Ensure timely procurement of required parts, components, or services for project completion.
Order Fulfillment Coordination:
- Handle all import and export shipping documents
- Track shipment status and work with other departments
- Coordinate with freight forwarders and agents for shipments and daily transport
- Prepare shipping documents as needed
- Track the status of orders from placement to delivery and ensure timely fulfillment.
- Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
- Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.
- Work closely with the finance department to confirm payment terms and ensure prompt invoicing.
Reporting & Documentation:
- Maintain accurate records of all orders, communication, and customer interactions within the system and MS Sharepoint.
- Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
- Ensure that all paperwork is properly completed and filed for future reference and compliance.
Administrative support:
- Provide general administrative support for office.
Requirements:
- Prior experience in operations support, order processing, or project coordination preferred.
- Proficient in Microsoft Office
- Sense of urgency
- Accounting knowledge or experience in billing/revenue reconciliation will be an advantage.
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.