About the role
We are looking for a Senior-level Automation Test Manager with deep domain expertise in insurance technology platforms and a proven track record of managing quality assurance across mobile, web, and Windows-based policy administration systems. The ideal candidate will bring hands-on experience in testing complex insurance fund-related workflows and aligning QA activities with enterprise test governance structures in Agile/DevOps environments.
Responsibilities:
- Design and execute test strategies for complex, multi-platform insurance applications involving fund withdrawals, fund switches, e-Nominations, claims processing, and digital policy management
- Drive quality across end-to-end testing lifecycles, including requirement analysis, test case authoring, test data management, and defect lifecycle management
- Work on large-scale mobile application QA efforts, especially across Android and iOS insurance service apps
- Execute test planning and risk-based testing strategies in line with regulatory and data integrity standards
- Manage test traceability using Requirement Traceability Matrix (RTM) to ensure complete coverage
- Lead and coordinate testing efforts across modules such as fund transactions, eClaims, SGFinDex integrations, and policy conversions
- Collaborate with product owners, BAs, and developers to review test coverage and test depth across all Agile sprints
- Track defects using JIRA and ensure SLA-based triaging, resolution, and closure
- Contribute to the creation of test governance dashboards and test summary reports to support audit and compliance reviews
- Participate in Agile ceremonies and support test process alignment with enterprise Project Governance Office (PGO) standards
Requirements
- 10+ years of hands-on software testing experience, with at least 8 years in the insurance domain
- Deep understanding of insurance-specific workflows such as claims adjudication, premium tracking, customer KYC/CKA processes, and digital fund allocation
- Strong test management experience using HP ALM, JIRA, Zephyr, and deep familiarity with defect triage and test result analysis
- Strong experience working in Android, IOS as well as Web and Windows platforms
- Proficient in Agile Scrum methodology, including experience with sprint-based delivery, retrospectives, and test coverage estimation
- Strong experience as a Testing team lead/Manager
- Experience with SIT and UAT test cycles, coordinating across business and technical stakeholders
- Familiarity with data-sensitive modules such as bonus calculations, policy bonus history, and premium due date logic
- Able to work across mobile, web, and legacy Windows environments, ensuring consistent QA across platforms
- Hands-on knowledge of creating organizational-level QA dashboards, metrics, and QA health indicators
- Excellent communication and stakeholder management skills; able to work across distributed and cross-functional teams