Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
The Senior Resource Manager for the JAPAC region holds a vital position, overseeing Technical Services Resource Management, Capacity Planning, and Vendor Management. We need a leader for the RMO function who can not only manage current operations but also drive the transformation of the RMO into a proactive, business-enabling function through process, data, and reporting improvements.
In your role, you will collaborate with Technical Services Business Leaders, RMO, Operations, and Contingent Workforce Teams to guarantee that Technical Services possess the necessary resources and capacity to meet both current and future demand.
Your Impact
Capacity Planning & Forecasting - Own the resourcing model, aligned to pipeline and bookings; partnering with Services Sales and PMO to optimize the allocation and utilization of resources.
Stakeholder Interlock - Collaborate with Technical Services Leaders, Project Managers and other stakeholders to ensure alignment on business model, resource management strategies and address resource-related issues, and facilitate effective communication.
Resource Optimization - Development and implement solutions focused on planning, forecasting resources needs and monitoring resources utilization to ensure the accuracy of resource availability.
Vendor Management - Manage the JAPAC Technical Services Vendors by putting in place governance structures to track vendor performance. Leverage vendors to address both short and long term capacity gaps via existing or new vendors. Manage the onboarding process of new suppliers.
RMO Governance - responsible for providing stakeholders with analytics and business insights that support leaders in making quick business decisions. Analyze data to identify areas for improvement, and provide recommendations to accelerate revenue and maximize margin
Skills Inventory Management - responsible for ensuring skills are maintained and updated in the PSA tool on a consistent quarterly basis as this is critical for ensuring staffing of domain expertise on high-complexity projects.
Process Improvements - continuously assess and provide recommendations for improvement to resource management processes, methodologies, and tools to enhance efficiency and effectiveness.
Qualifications
Your Experience
PS Resource Management experience in a High Tech Software company
Strong understanding of resource management principles and best practices
Excellent communication, interpersonal, and conflict resolution skills
Proficiency in resource management software and tools
Analytical & problem-solving skills, with the ability to make data-driven decisions
Ability to manage multiple projects and priorities simultaneously
Strategic thinking and business acumen
RMCP Certification a Plus
Additional Information
The Team
The Senior Resource Manager will be a member of the Resource Management Operations Team which is part of the Technical Services Operations team. The Technical Services Operations mission is to drive business partnership to enable seamless service delivery with foundational process and tooling, business insights, reporting, and drive continuous improvements across those areas
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.