Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.
Job Summary:
We are seeking a skilled and experienced ServiceNow Consultant with a proven track record in implementing IT Service Management (ITSM), Customer Service Management (CSM), and Field Service Management (FSM) modules. The successful candidate will play a key role in designing, configuring, and implementing ServiceNow solutions to meet our organization's IT service and customer service needs.
Responsibilities:
- Collaborate with clients to understand their ITSM, CSM, and FSM requirements and translate them into effective ServiceNow solutions.
- Design, configure, and implement ServiceNow modules such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Customer Service, and Field Service.
- Customize and enhance workflows, forms, and business rules to align with organizational processes and best practices.
- Provide technical expertise and guidance to clients and internal teams on ServiceNow platform capabilities and best practices.
- Conduct workshops, training sessions, and knowledge transfer sessions to empower end-users and administrators.
- Collaborate with cross-functional teams to integrate ServiceNow with other business systems and applications.
- Stay updated on ServiceNow releases, features, and industry best practices to ensure the continuous improvement of our ServiceNow implementation.
- Perform regular system audits and ensure data accuracy and integrity within the ServiceNow platform.
- Troubleshoot and resolve issues and provide ongoing support to end-users.
Experience/ Qualifications:
- Minimum 5 years of experience in ServiceNow implementation with focus on ITSM, CSM, and FSM modules.
- Strong knowledge of ServiceNow platform architecture, design, and implementation best practices.
- Hands-on experience with configuring and customizing ServiceNow modules and workflows.
- Familiarity with integrations between ServiceNow and other enterprise systems.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.
- ServiceNow certification(s) is a plus.
Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.
We see the diversity of our team as a strategic advantage, and we work actively to maintain it.
By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/