JD:Mandatory Skill: Microsoft Office 365
Preferred Skills: Microsoft Windows, ITIL IT Service Management, ITIL IT Service Management
Working Hours:
1. Rotating 12-hour Day or Night shift.
2 days work with 2 days off day
Job Responsibilities:
The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Job Type: Contract
Pay: $1,643.99 - $3,595.29 per month