MAIN DUTIES AND RESPONSIBILITIES:
(a) Technical Service Support
- Set-up, install, buy-off and commission new semiconductor equipment at customer sites
- Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities
- Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues
- Work closely with Engineering and Manufacturing on design, quality and performance issues
- Assist in overall machine performance evaluation with technical reports and feedback
- Cost management to lower service support expenses during warranty and post warranty
(b) Technical Training
- Provide technical training for customers on set-up, operations and maintenance
- Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues
(c) Defend Customer base
- Defend customer installed base with regular field service reports
- Provide competitive information and market intelligence on ground to Service and Sales
- Build and maintain strong customer relations on ground
(d) Support Service and Sales revenue growth
- Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support
- Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc
MAIN JOB SPECIFICATIONS / REQUIREMENTS
- Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
- Some experience in servicing in sorter, inspection and marking equipment
- Laser marking experience will have added adventage
- Computer literate
- Excellent customer orientation skills
- Able to travel overseas at short notice