Company Benefits:
- 13th Month Bonus (AWS)
- Annual Salary Increments
- Monthly Incentives
- Comprehensive Hospitalization and Medical Insurance
- 14 Days Paid Annual Leaves
- Growth Opportunites and Training Programs
Responsibilities:
- Store Operations: Managing all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization.
- Sales and Profitability: Achieve sales targets, monitoring performance, and implementing strategies to achieve sales goals. Analyzing sales data and identifying opportunities for growth. Monitoring expenses and proposing cost control measures to maximize profitability.
- Staff Management: Implement training programs, and supervising store staff. Setting performance expectations and providing ongoing feedback. Scheduling shifts and managing payroll. Motivating and engaging employees to ensure a high level of customer service.
- Customer Service: Ensuring exceptional customer service standards are met by the store staff. Handling customer inquiries, complaints, and resolving any issues that may arise. Creating a positive shopping experience for customers and building customer loyalty.
- Merchandising and Visual Presentation: Overseeing product placement and visual displays to optimize sales and create an appealing shopping environment as per company policy.
- Marketing and Promotions: Collaborating with the marketing team to implement marketing campaigns and promotional activities. Monitoring the effectiveness of marketing initiatives and providing feedback to Cluster Manager.
- Safety and Security: Ensuring compliance with safety and security procedures. Implementing loss prevention measures to minimize theft and protect company assets.
- Store Policies and Procedures: Enforcing company policies and procedures. Keeping up to date with industry trends and implementing best practices to enhance store operations.
- Relationship Management: Building and maintaining positive relationships with customers, suppliers, and vendors. Collaborating with other departments, such as human resources, to ensure effective communication and coordination.
Requirements:
- Education and Experience: Minimum GCE O’level or equivalent required; a degree in business or retail management is preferred. Previous experience in retail, such as assistant manager or supervisor roles, is highly desirable.
- Retail Knowledge and Skills: Minimum 5 years in retail industry with minimum 3 years in the Store Manager role. Understanding of retail operations, sales techniques, merchandising, and customer service principles. Familiarity with inventory management and retail software.
- Leadership and Management Skills: Ability to effectively manage and motivate a team, provide clear communication and feedback, delegate tasks, and solve problems.
- Sales and Business Acumen: Proven track record in achieving sales targets, analyzing sales data, and implementing strategies for growth. Financial management skills and knowledge of budgeting and profitability analysis.
- Customer Service Focus: Commitment to exceptional customer service, handling inquiries and complaints, and building customer relationships.
- Organizational and Time Management Skills: Strong organizational skills to manage store operations, inventory, and staff scheduling. Ability to prioritize tasks and meet deadlines.
- Problem-Solving and Decision-Making Abilities: Ability to identify and resolve issues, think critically, and make sound decisions.
- Flexibility and Adaptability: Willingness to work flexible hours, including weekends and holidays. Adaptability to changing circumstances and multitasking effectively.