Job Description
We are looking for a dynamic and customer-centric individual to join our call center team as a Team Manager / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!
Responsibilities:
- Guide and mentor a team of Customer Care Officers, fostering a high-performance culture that prioritizes service excellence
- Conduct training sessions, monitor customer interactions, and equip agents with the skills and confidence needed to succeed
- Provide fair and constructive evaluations, set clear expectations, and ensure accountability to drive team motivation and success
- Collaborate across teams to streamline workflows, enhance operational efficiency, and maintain top-tier service standards
- Generate reports, analyze key metrics, and prepare business reviews to highlight achievements and identify areas for improvement
- Lead buzz sessions, huddles, and regular check-ins to foster a positive team environment and align the team with strategic objectives
Requirements:
- Minimum 2 years in a supervisory or managerial role within a contact center, customer service, or healthcare environment
- Passion for delivering exceptional service, coaching teams, and driving performance
- Proficiency in Microsoft Office, contact center platforms, and case management systems, with the ability to leverage data analytics for decision-making
- Analytical mindset with a solution-oriented approach, capable of handling escalations and collaborating with stakeholders
- Skilled in identifying inefficiencies and implementing data-driven improvements to enhance operations
- Thrives in structured, compliance-driven environments with high customer interaction
We offer competitive compensation, ongoing training, and a supportive work environment.
If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.
Interested candidates may WhatsApp us at 6015 6788 or email us at recruit@haileck.com