About the Team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. The Moderation Team is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.

Responsibilities
- Develop and implement Moderation Standard Operating Procedures (SOP) programs with focus on the Creator & Content domain within the US Market.
- Lead in country moderation SOP design and deliver timely and clear updates to internal teams to enable front line operations and to deliver high quality moderation results.
- Manage day-to-day policy development workflows, related guidelines, updates and be the single point of contact and liaison to the overall governance and policy team and other cross functional stakeholders.
- Conduct analysis and draft existing and new moderation guidelines for sellers, products and contents with a focus on safety issues such as fraud, counterfeit products and regulated products.
- Gather insights and identify key business requirements for cross-functional teams and business partners.
- Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.
- Work with other program managers to identify risks and opportunities across multiple projects within the department.
- Work closely with quality and solutions teams to identify struggling areas that should be addressed through learning solutions.
- Lead in country training workflows and deliver timely and clear updates to internal teams and business partners to deliver high quality results.
- Conduct training sessions based on cross-functions' moderation knowledge necessities.
- Work collaboratively with internal stakeholders to identify training needs, problems and suggest solutions by developing training materials.