Reporting to the End User Collaborative Service – Operations lead. Responsible to provide support for O365 and mobility service. The team will be involved in the support comprehensive testing of new products and roll-out preparation. This individual will manage a team in support of the administration and support of the solutions. Will overlap Active Directory, O365 service and Intune infrastructure with a primary focus, managing Office 365 services
Responsibilities:
- Responsible for implementing change to collaborative service
- Responsible for performance monitoring, troubleshooting, and tuning for collaborative service
- Provide on-going operations support including operating systems releases, upgrades, service pack installations, bug fixes, security updates and any system change activities.
- Scripting and automations
- Create and maintain system documentation for domain technologies, including installation, configurations and root cause analysis.
- Collaborate with other IT staff, including networking, security, and data center operation teams, to engineer, and resolve issues
- Develop policies, processes and procedures.
- Create and execute communication plans for end users
- Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education.
- Minimum 5 years of Microsoft Infrastructure deployment and support experience
o Cloud computing services such as Office 365 and Google Apps.
o Technical knowledge on Windows server 2012, 2016, VMs and DNS
o Experience in user endpoint management technology preferably Microsoft Intune solution
- Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users.
- Strength in PowerShell scripting / automation
- Excellent analytical, management and planning skills
- Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems.
- Certified Microsoft Technology specialist
- Able to work independently and as a team
- English speaking and good communication skills.
- Other added experience and knowledge
- Familiarity with use of Agile methodology
- Project Management experience
- Experience in working in banking environment is a plus
- Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.