About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Overview
To support the Asia Incentives Team as a trusted advisor to strategic enterprise clients. You will drive customer success through proactive solutioning, strategic account planning, and close collaboration with internal product, engineering, and sales teams. Your goal is to help clients unlock the full potential of our technology, ensuring seamless adoption, integration, and long-term satisfaction.
Responsibilities
- Collaborate with internal stakeholders for new partner onboarding throughout the client integration
- Build and nurture strong, strategic relationships with key clients by deeply understanding their business objectives, challenges, and success metrics.
- Partner with account team to develop comprehensive account plans, success strategies, and joint business objectives
- Collaborate proactively with internal and external stakeholders to deliver high-quality project outcomes on time.
- Drive business growth by identifying opportunities to position Blackhawk’s solutions in alignment with client goals.
- Manage client escalations and support issue prevention and resolution efforts.
- Deliver data-driven insights and consultative recommendations to help clients optimize outcomes and capture value.
- Develop a strong understanding of Blackhawk’s products and how they support various customer engagement and incentive strategies.
- Act as a client advocate, especially during critical issues, working closely with support and engineering teams to ensure swift resolution.
- Promote product adoption through capabilities demos, onboarding sessions, training, and regular business reviews.
- Channel customer feedback to internal teams to inform product development and improve service offerings
- Collaborate with the Sales team to operationalize and scale both new and existing client programs.
- Lead internal coordination for new partner onboarding and client integration.
- Create and execute growth strategies for two major accounts.
Qualifications
- Experience in account management, customer success, or a similar client-facing role
- Experience managing complex multi-stakeholder relationships across technical & business units
- Knowledge of Gift Card, Loyalty, or Prepaid category is ideal
- Hand-on experience or familiarity with systems integration, or data platforms is often a plus
- Ability to understand and explain technical solutions to non-technical stakeholders
- Proven track record of successfully influencing in a matrixed organization
- Strong organizational and project management skills, with ability to juggle multiple priorities
- Strong communication, presentation, and interpersonal skills
- Highly motivated with strong level of initiative, energy, and enthusiasm.
- Accustomed to working in a fast paced, rapidly changing environment.
- Strong interpersonal skills with the ability to liaise with people at all levels and build beneficial relationships.
- Extensive planning & organisation skills
- Strategic, collaborative outlook
- Excellent time management and ability to multitask
