OUR CLIENT is a global leader in marketing execution and content production, helping brands deliver impactful creative, content, and production solutions at scale. With over 50 years of experience and operations in 29 countries, OUR CLIENT partners with many of the world’s most iconic brands to drive marketing efficiency,
brand consistency, and speed-to-market across every channel.
As part of THE GROUP, a global leader in integrated marketing and communications, OUR CLIENT brings together the power of creativity, technology, and data-driven production to deliver end-to-end solutions—from creative adaptation and digital content to print, POSM, and sourcing.
At OUR CLIENT, we believe in doing more with less—through innovation, sustainability, and operational excellence.
Job Purpose:
The Account Manager is responsible for client engagement and project management service including requesting quote, managing timelines and deliverables in complex POSM & print sourcing and creative production projects. This role focus on developing relationships with customers, connecting with key business executives and stakeholders, liaise with cross-functional internal teams to improve the entire
customer experience, and identify new business opportunities among existing customers.
Key Responsibilities:
- Provide technical input and advise on print, POSM, visual merchandising and premium projects
- Oversee (and assist with) the procurement of clients marketing collateral, delivering on time, to specification, to quality and to contractual targets
- Project management of campaigns and components
- Develop strong relationships with client's brand teams
- Develop strong relationships with suppliers
- Implement and use of Tag’s reporting tools
- Measure customer satisfaction and take appropriate action
- Measure KPI's and service standards against agreed and obligated levels
- Predict potential areas of shortfall and implement remedial action as necessary
- Work alongside the Account Director to coordinate the activities of the Account Management team
- Work with colleagues in other markets and the central support teams to consolidate production and to coordinate multi-country campaigns
- Provide support for Account Director and Account Executives as required
- Identify potential areas of conflict and escalate to the Account Director where appropriate
- Be an informed and authoritative point of contact for key stakeholders to address any contract, transactional or supplier issues
Required Knowledge, Skills and Experience:
- Educated to degree level or equivalent
- 3-6 years previous experience of working in an agency
- Knowledge of Print, POSM, Digital and Visual merchandising production is preferred
- Experience in beauty or luxury goods industry, in either purchasing or production management would be beneficial
- Detailed oriented, highly organized, have a systematic approach to tasks
- Capable of working in a fast-paced working environment with excellent project and client management skills
- Strong communicator and great team player
