Account Manager, POD

Job Description:

Location:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

As an Account Manager, you will play a pivotal role in expanding and nurturing strategic partnerships within a portfolio of high-value institutional accounts. You will drive growth by building and strengthening relationships, leading data-driven account strategies, and delivering tailored solutions to meet the evolving needs of our customers. This is an exciting opportunity for a self-motivated and strategic thinker who thrives in consultative sales environments.
In this role, you will lead with purpose, analyze customer data to uncover actionable insights, and identify new opportunities to accelerate growth across both journal and non-journal product offerings.

How you will make an impact:

• Grows and Expands Account Relationships: Identifies key account stakeholders and implements strategies to grow and expand those relationships
• Analyzes Account Health & Mitigates Risks: Analyzes usage data to understand customer health and trends; Leverages data to proactively identify and mitigate issues
• Services Accounts & Defends Revenue: Manages relationships with key stakeholders and responds to customer issues or questions in a prompt and effective manner
• Completes In-Depth Customer Research: Leverages various sources to research customers and their needs; Seeks out market insights and trends; Uses research to tailor outreach and plan for customer meetings
• Acts as a Collections Advisor: Identifies collections gaps and recommends journal/non-journal products to improve research and teaching outcomes
• Manages Opportunity Pipeline: Follows Wiley sales processes and opportunity management approach; Captures efforts in common and consistent way in CRM
• Influences Through Value-Selling Behaviors: Influences customers with a value-driven approach throughout the sales process; In written and verbal communications and in presentations
• Excels at Team Collaboration: Exhibits strong collaboration and teamwork to impact common account revenue goals

What we look for:

• 4-year undergraduate degree
• 3+ years of experience in the publishing industry
• Strong email/written communication and presentation skills
• Experience selling and managing academic research subscriptions, products
• Language requirement: English and Malay. Thai is a plus
• Experience working in a highly collaborative team environment
• Ability to travel

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.