Airbus Avionics Customer & Product Support Leader APAC

Job Description:

Job Objectives

You will be reporting functionally to the Airbus Avionics & Simulation Customer Support & Services department (1YYRE) in Toulouse.

Airbus Avionics is a Chamber of Reference for Avionics Equipments which designs, develops, manufactures and supports a wide panel of strategic products (Flight Control Computers, Flight Warning Computers, Air Traffic System, Radome...) on all Airbus Aircraft Programs & on ATR.

With the objective to increase customers' proximity, Airbus Avionics has set up facilities in Singapore, offering regional Customer Support, spares and repair capabilities in APAC and China to all customers in the Asia-Pacific-China region from Singapore. You will be co-located with Airbus Customer Services Asia Pacific.

Job Responsibilities

As an engineering support focal point for the Region, you will:

• Be the focal technical interface for Customers (Airlines/MROs...) and be accountable for ensuring them a high level of technical support and services. Respond to Tech Requests and ad-hoc demands

• Drive the resolution in due time of technical investigations, in coordination with product leaders, to support Customers

• Measure and follow reliability for Customers in the region, launch action plan to close the gap as needed

• Drive customer satisfaction (e.g through Supplier rating) for technical axis, define and deploy associated action plan

• Be accountable to support technically our partners and repair stations in APAC/China, bringing his/her technical expertise

• Audit technically our partners and repair stations in APAC/China for both radomes and avionics

• Lead collaboration with colleagues from Airbus Avionics Customer Services commercial team and the Customer Order Desk to ensure Customers’ Satisfaction

• Lead close collaboration with colleagues from the Airbus Avionics Customer Services engineering team in Central, participating in regular meetings (Staff meeting, Operational status, Product Review Board, Program Dashboard...) in order to have updated information

• Be accountable to prepare technically the customer visits (for dedicated strategic Customers); and Lead or Participate in some Airlines visits in collaboration with the Key Account Manager (KAM), physically or remotely in such visits on technical topics.

• Actively participate in Transformation and Continuous improvement projects including Digitalization and lead specific associated projects

This is a great opportunity to have full visibility and understanding on design, manufacturing and customer support.

Secondary Responsibilities

• Lead and provide training sessions on the products to Airlines for Product as needed

• Contribute to Transformation and Continuous improvement projects including Digitalization.

• Back up Toulouse Technical support team members when they are on leave or unable to perform the tasks on top of the daily tasks and operations

• Capitalize process into written procedure to secure the team knowledge

Others

• Adhesion to Airbus level strategy and values

• Frequent (daily/weekly) interface with internal (Airbus Avionics, FHS, Satair) and external stakeholders (Customers, Repair stations)

• This role may involve regular business trips worldwide (especially APAC/China) and as such you must be able to travel accordingly. 

• You will also have a strong link with headquarters and colleagues in France (Toulouse), which might require some working hours’ flexibility from time to time.

Job Requirements

• Engineering background

• Minimum degree holder in aeronautical studies or aircraft systems

• Mandatory Knowledge of Avionics Systems and Equipments

• Knowledge in composite repairs

• Experience in Customer Services, knowledge of MRO environment

• Excellent written and oral communication skills

• Capability to work in a multi-cultural environment

• Strong Customer focus

• Ability to manage a wide scope of activities related to Contract & Suppliers management

• Hyper autonomous

• Team player with an open, proactive behavior

• Eager to work in a dynamic and transverse environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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