Mandatory Skills:
Infrastructure Support, Product (Application) support
Preferred Skills:
AWS, Applications Support and Enhancement, Service Level Management
Brief Job Description:
Primary Purpose
1. To provide helpdesk support for the project
2. To perform infrastructure and application technical duties
3. To provide project admin support to project team
Responsibilities:
1) To provide helpdesk support and application testing service for the project:
- manage the project mailbox
- response/provide advice to users for incident/SR/CR raised by performing business analysis of application functionality (without source codes)
- ensure all incident/SR/CR are tracked and closed within SLA
- liaise with subcontractor (via JIRA) to ensure issue is resolved
- testing of bug fixes in test environment
- compile daily/weekly/monthly statistics for reporting
2) To perform infrastructure/application technical duties
- AWS, network or application troubleshooting
- Deployment of applications (about 1-2 times a month from 5pm – 9pm)
3) Provide project admin support such as
- Compilation of monthly progress report
- Facilitate the compilation of Weekly Log Review/Account Review
- Asset clearance & tracking
- Personnel security clearance administration
- Project team onboarding / offboarding activities
- Documentation updates
- Educational Qualification: Diploma
- Years of IT Experience: 1-2 years
- Work Experience: 1-2 years
- Must Have Skill: Oracle DB, system support, Java,SDLC knowledge
- Prefer Skill: AWS, Outgoing personality, good communication and analytical skill are essential;
- Working Location: Customer site
Work Location: Bukit Merah
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