ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas
Currently, we are looking for Application Support which would be based in Singapore
Responsibilities and requirements:
- Resolve incidents impacting users swiftly and efficiently
- Thorough investigation and communication throughout the incident lifecycle
- Proactive identification of workarounds
- Effective coordination of stakeholders during significant incidents
- Clear and timely communication to users, senior management, and other IT stakeholders
- Handle user requests promptly and effectively
- Prioritizing requests based on urgency and impact
- Escalating requests when necessary while remaining the primary point of contact for the user
- Drive sustainable solutions to prevent recurring issues
- Identifying root causes of incidents and defining remediation actions
- Proposing solutions such as feature development, automation, or online help updates for recurring requests
- Serve as the primary communication channel between IT and stakeholders
- Collaboration with other support engineers, users, and other stakeholders
- Potential involvement in complementary tasks such as testing or business analysis
- Follow Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement
- Candidates should have 1-3 years’ experience in relevant activities, and possess ITIL knowledge
Skills
- Good knowledge in SQL, UNIX platform
- Experience in scripting languages such as Python, Shell script and PowerShell
- Knowledge of DevOps tools & technologies like GitLab, Ansible, Jenkins, Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQ Series
- Experience with Docker/Kubernetes
- Knowledge of Cloud platforms and services
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