Assistant Director/Snr Assistant Director (Graduate Programmes), LKCSB

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Lee Kong Chian School of Business (LKCSB).
• Strategic & Academic Matters
• • Partner the Programmes Director (Postgraduate), Associate Dean, and Deputy Dean (Programmes) in achieving the School's vision, mission, and strategic objectives for postgraduate programmes.
  • Involved in academic planning, programme innovation, and delivery excellence for flagship postgraduate programmes, including EMBA, MBA, Chinese EMBA, and Professional Doctorate programmes.
  • Involved in the pursuit of ranking and accreditation targets through close collaboration with leadership and faculty.
• Student & Alumni Engagement
  • Lead the Programme Managers to maintain proactive and high-quality communication with students, ensuring a strong student experience throughout the learning journey.
  • Collaborate with the Office of Alumni to strengthen community and alumni engagement.
  • Resolve issues in a timely and effective manner, balancing student satisfaction with programme standards and university policy.
• Programme Operations & Financial Management
  • Oversee the full P&L of assigned programmes, ensuring sound financial planning, resource allocation, and cost efficiency.
  • Monitor and improve operational workflows and ensure compliance with university policies and external regulatory requirements.
  • Champion continuous improvement and ensure timely documentation and implementation of improved processes and SOPs.
• Stakeholder & Partnership Management
  • Manage key academic stakeholders, including Associate Deans, Academic Directors, teaching faculty, and central administrative units, to support academic delivery and programme enhancements.
  • Collaborate with the Associate Dean and Academic Directors in the development and expansion of local and international partnerships.
• Team Leadership & Development
  • Lead, coach, and mentor a team of Programme Managers, creating a high-performance team culture and driving staff development to their full potential.
  • Ensure clear delegation of duties, accountability, and cross-training within the team to strengthen resilience and operational consistency.
• Operational & Administrative Oversight
  • Provide guidance to the team on course administration activities, including consolidation of course outlines, procurement of course materials, and the hiring of teaching assistants and student helpers.
  • Provide guidance in the preparation and issuance of faculty teaching contracts, and support examination administration and logistics.
• Other duties as assigned.

• A university degree, preferably with a postgraduate qualification in education management, business, or a related field.
• Strong knowledge of or interest in management education and delivering premium programmes or services.
• Proven experience in strategic, operational, and financial planning, including managing budgets and P&L.
• Prior experience in leading teams and managing stakeholders at all levels.
• Excellent communication and interpersonal skills, with confidence in engaging diverse audiences.
• Strong analytical, problem-solving, and decision-making abilities.
• Results-driven, resourceful, and able to work independently in dynamic environments.
• Effective at influencing and negotiating across functions and seniority levels.
• Willingness to travel internationally and work across time zones as needed.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.