Outlet Operational Excellence:
1. Operational Standards and Customer Experience:
- Uphold the highest safety, cleanliness, quality, and efficiency levels, ensuring adherence to Stuff’d hospitality standards in all interactions.
- Oversee timely inventory requisitions and receiving procedures and optimize strategies to minimize waste production.
2. Team Leadership and Implementation:
- Lead the team in implementing changes to enhance outlet performance and customer experience, ensuring staff readiness to manage crises effectively.
- Ensure the outlet's functionality and equipment are maintained optimally.
3. Customer Engagement and Communication:
- Manage customer experiences across various platforms, encouraging and facilitating social media reviews and ratings.
- Establish and maintain positive relationships with internal and external stakeholders, ensuring effective and timely communications.
4. Reporting and Feedback:
- Provide comprehensive and timely feedback to the Area Manager regarding outlet activities, achievements, challenges, and recommendations for improvement.
Safety Compliance and Manpower Management:
1. Compliance and Risk Control:
- Conduct scheduled food audits accurately, ensuring compliance with operational, safety, and hygiene regulations.
- Enforce adherence to First-In-First-Out and First-Expiry-First-Out guidelines for food and ingredient usage and sales.
- Communicate and ensure team members follow safe work procedures, maintaining compliance with SFA guidelines and Stuff’d SOPs for food safety.
2. Resource Planning and Team Management:
- Forecast resource and manpower needs, planning weekly schedules based on business requirements.
- Manage staff grievances, conflicts, and disciplinary actions, escalating when necessary to the Area Manager/HR.
- Conduct on-site orientations covering safety, hygiene, and comprehensive on-the-job training for new employees.
3. Leadership and Performance Management:
- Lead, motivate, and train team members, fostering morale and facilitating succession planning.
- Set goals, provide timely performance feedback, and ensure accountability for each team member, motivating them to achieve targets.
WHY JOIN US?
- Monthly performance incentives for full-time service crew
- Annual Performance Bonus (Up to 2 months’ Salary)
- Guaranteed Annual Increment
- Nutritious staff meals
- Grooming allowance
- 100% sponsorship of Private Conversation Language lessons (English)
- Structured and Rapid Career Progression for High Performers
- Dedicated Training and Onboarding program
- Up to 100% Study Grants Sponsorship
- Medical and Leave benefits.
- Employee Perks and Discounts
- 0% Interest loans (Up to 10x of basic salary) *
* Quantum is based on individual performance and depending on each case
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