Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.
On top of the Australian cafe and restaurant concept, we also have Spanish, Taiwanese and Japanese restaurant concepts.
Job Description
- Oversee daily operations of the outlet to ensure smooth service flow.
- Manage and supervise staff, including scheduling, training, and performance monitoring.
- Maintain high standards of customer service to ensure guest satisfaction.
- Monitor food and beverage quality, presentation, and consistency.
- Handle reservations, guest complaints, and special requests professionally.
- Manage inventory, stock ordering, and cost control to achieve budget targets.
- Work closely with the culinary team and management to implement promotions and service improvements.
Requirements
- Proven experience in restaurant management, with a strong understanding of F&B operations.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Strong customer service orientation and problem-solving abilities.
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