Associate Director - Large Accounts, Asia

The Role

A senior client role within WTW’s Corporate Risk and Broking business, supporting growth and retention from the large/complex/multinational client space, reporting to the Head of Large Accounts, Asia. This role is expected to drive the growth, development and retention of WTW’s portfolio of large clients, including Multi-National Corporations, scaling the practice across Asia. Success will be achieved by:

• Developing a best-in-class strategies to win and retain large clients, able to craft strategies to quantify, mitigate and transfer risk, taking advantage of specialist industry expertise and market know-how.
• Bringing the entire WTW value proposition to bear in the large account/MNC segment, with a principal focus on growth orientated activities working with existing and new clients.
• Extending WTW’s large account capabilities across targeted markets in Asia through personal expertise and the development and coordination of resources across geographies and lines of business.

Key responsibilities include:

• Working with the Asia Large Accounts Leader to meet new business and retention targets, managing pipelines and investments to support profitable growth.
• Working with senior stakeholders to utilize and embed key client frameworks including account planning and cross selling to drive commercial outcomes across the segment.
• Coordinating senior internal and external resources to deliver outstanding results for clients, ensuring client satisfaction, positive net promoter scores and client retention.
• Shaping and leading thinking at all levels of client organizations to influence positive outcomes for WTW.
• Represent WTW in relevant industry communities to deliver industry-specific expertise to our clients.
• Partner with business leaders to negotiate pricing/fees and ensure client relationships are secure and financially sound.
• Act as a role model throughout WTW by embodying our values of client focus, teamwork, integrity, respect, and excellence.
• Maintain a detailed knowledge of products and services offered by WTW.
• Ensure compliant processing of contracts as per applicable regulatory requirements.

The Requirements

• Educated to degree level with ACII, ACIM or equivalent industry accreditation preferred.
• 10+ years’ experience in the Insurance industry, experience in Asia is preferred but not essential
• Extensive client facing experience and familiar with large and complex global Retail client requirements.
• Comfortable in operating with a growth orientated agenda and KPI’s.
• Strong client networks and industry centers of influence.
• Can demonstrate ability to navigate and bring the best results from our business.
• Ability to build, maintain and manage multiple relationships at the most senior levels within client organizations.
• Ability to influence key stakeholders (internal and external) via formal and informal channels.
• Track record of growing large account portfolios.
• Ability to diagnose complex client issues, comprehend the full breadth of WTW’s services, blend them into practical solutions that meet our clients’ needs, and articulate them to C-Suite buyers across multiple disciplines.
• Ability to successfully direct multiple projects and ensure quality deliverables on time and within budget.

Equal Opportunity Employer