Job Description
Job Title: Senior Support Analyst
Corporate Title: Associate
Division: IT
Location: Singapore
Nomura Overview
Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm practices disciplined entrepreneurship while building on a long tradition of serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.
Function Overview:
The prime responsibility of an FX and Rates Production Services team member is to manage the 1st and 2nd line support to the internal users of the platforms. The ideal candidate will have strong technical and business knowledge of the FX and Rates space including the tasks, and requirements, of running within a fast paced trading environment.
Role description
This role sits within the eTrading Production Services team who are responsible for supporting and maintaining the technology platforms underpinning Nomura’s Foreign Exchange offering. This is a hands-on role facing off / supporting the desk/traders, middleoffice and various downstream users.
• Support of all FX and Rates production applications - this includes appropriate escalation and ownership to completion of all reported issues and requests.
• This role involves extensive face-to-face, telephone and email interaction with the business (Traders and Salespeople) and business support staff, i.e. Business Management, Middle Office, Back Office and Compliance etc.
• Interaction with various application development teams to ensure proper delivery of new applications, upgrades/releases and to maintain a high-level of on-going support for all production applications
• Interaction with various core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
• Ability to write support related scripts/programs for system optimization and automation.
• Maintain team knowledge base of known issues, steps required to address particular issues\tasks, documentation of new processes and general updates to keep content current
• Logging of tickets for each and every reported issue to build up a knowledge base, identification of issue trends and for generation of metrics for management reporting
• Understanding and adherence to established processes such as Release to Production, Incident Management, etc.
Skills, experience, qualifications and knowledge required:
Minimum Qualifications:
• Minimum 4years experience in trade floor Production Support.
• Good understanding of Global Markets especially FX and Rates
• Coding knowledge in programming languages like Python/VBA.
• Technical experience in Unix Shell/Perl scripting.
• A good understanding ITIL practices.
• Able to troubleshoot problems in multiple environments.
• Strong technical and analytical skills,Excellent communication skills, ability to multi-task, and work towards tight deadlines.
• Sense of urgency when handling production issues impacting the desk/firms ability to do business.
• Experience of monitoring software and maintaining and improving rulebases.
Essential:
• Linux / Windows
• SQL, Sybase
• Worked in a Support Environment
• ITIL
• VBA/Excel
• Project Management Skills
• The ideal candidate will be a hardworking, proactive individual with strong interpersonal and communication skills who has a desire to drive continuous improvement and the ability to manage multiple tasks at any given time.
Diversity Statement
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.
DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.
Nomura is an Equal Opportunity Employer
