Banking Customer Service Executive (Contract)

Key Responsibilities:

• Serve as a one-stop contact point for customers, delivering prompt and courteous service at all times.
• Handle over-the-counter banking transactions, such as cash deposits, withdrawals, and cheque-related services, with accuracy and efficiency.
• Provide professional assistance to corporate and retail clients on enquiries related to corporate account products and general banking services.
• Maintain service delivery standards in accordance with client's customer experience expectations, ensuring every interaction is of high quality and complies with operational risk controls.
• Actively resolve customer issues and service requests by coordinating with internal teams and relevant stakeholders to provide timely solutions.
• Promote and prospect banking products and services that align with customer needs, and suggest suitable alternatives where applicable.
• Stay updated with the latest banking products, digital tools, and service offerings, and proactively educate customers on relevant solutions.
• Manage documentation and processes associated with daily transactions in accordance with internal audit and compliance guidelines.

Requirements:

• Diploma or Degree in Business, Banking, Finance, or a related field.
• Minimum 1–2 years of customer service experience, preferably in a banking or financial institution.
• Experience handling cash transactions and performing counter services will be an advantage.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Familiarity with banking products and basic understanding of financial services.
• Good numerical aptitude and attention to detail.
• Ability to handle pressure and multitask in a fast-paced environment.
• Proficient in MS Office applications and comfortable with digital banking systems.
• Able to work independently while adhering to standard procedures and risk guidelines.
• Passionate about customer service excellence and continuous learning.
• Frontline role based at a customer service branch or corporate service desk.
• May be required to work on a rotating shift or Saturday mornings, depending on branch requirements.

[email protected]

EA License No. – 25C2690

EA Registration No. - R1330510