Key Responsibilities
Reporting to the Boutique Manager, the Boutique Consultant is responsible for performing sales activities and other related activities such as after-sales service and store maintenance. He/She will be in charge of assisting our customers through personalized customer experience. The ideal candidate will represent the brand as an ambassador, inspiring our customer.
In this role, you will:
- Provide Excellent customer experience and timely, follow-up for both prospective customers in order to achieve sales targets
- Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences
- Follow up sales call with potential customers.
- Introduce new products and upsell products to customers.
- Attend to walk-in customers on any watch repair/related enquiries.
- Follow up with customers on their new watch purchase.
- Follow up with customers on their watch repair service.
- Work closely with other team members to ensure a seamless and efficient boutique operation
- Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard
- Observe & follow guidelines on stock/cash control & documentation
- Follow up on any changes in store display within the timeline.
- Any other relevant tasks as & when required.
Preferred Profile
- Watches product knowledge. Ability to understand and present technical details.
- Intellectual curiosity and a passion for learning
- Fluency in English with strong interpersonal skills will be required to succeed in this role.
- Sales oriented, good team player as well as displaying good customer service.
Professional requirements
- 1-2 years retail sales experience preferably a Retail Boutique or Hospitality industry
- Professional appearance and demeanour.
- Ability to work in scheduled hours, including weekends and holidays.
Languages
English and an additional local language
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