Job description
We are looking for Boutique Consultants for various Prestige/Luxury brands under the Swatch Group in Singapore.
As a Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!
Sales and Customer Experience
Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets
Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences
Follow sales call with potential customers
Generate and expand records on customer database
Upsell, propose products to customer and maintain a luxury customer experience.
Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.
Propose customers for, and participate in, local activation events in line with the Brand
Attend to walk in customers on any watch repair/related enquiries liaising with customer care
Placing orders for accessories, ensuring stock is up to date and available
Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
Boutique Operations
Work closely with other team members to ensure a seamless and efficient boutique operation
Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard
Understand and adhere to all operating and security guidelines
Respect the standard operating procedures in handling all timepieces including the proper maintenance.
Profile
-
Previous experience in retail or sales, preferably a luxury Retail Boutique or Hospitality industry will be advantageous
Excellent customer service with strong interpersonal skills.
Professional requirements
- Intellectual curiosity and a passion for learning
Languages
- Excellent command of English. Any other local language is an asset.