Job description
We are looking for Boutique Manager for Longines Brand to be fully responsible for the management and performance of the store.
Mission and Responsibilities:
- Leading the team to achieve sales targets and operational objectives
- Achieving sales target by identifying customers’ need, recommending the right product and closing the sale
- Provide support, Track sales target achievement, motivate team into towards achievement of the sales
- Establish and maintain strong, effective relationships with the team and HQ departments
- Oversee the stock level and combination of the store and ensure that it is according to guidelines and at optimum level
- Lead team to meet compliance on processes and perform inventory check according to procedures
- Allocate and manage manpower in the Team Duty Roster on monthly basis according to guidelines. Ensure that the store is adequately manned with sufficient manpower
- Managed customer complaints and report to Management
- Ensure that boutique is maintained in accordance to guidelines
- Ensure that watches are merchandise in accordance to guidelines
- Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy
- Ensure all sales and stock reports, customers service documents are accurately complied and filed
- Ensure Daily Banking in of cash collected are done according to guidelines, report discrepancies immediately.
- Complete Reports as of needed of the Boutique manager on Team attendance, leave and overtime
Preferred Profile
The ideal candidate will have Managerial experience in a retail environment leading a team to nurture and grow with Watch product knowledge, Sales and a strong sense for client satisfaction, luxury experience and etiquette.
Professional requirements
- Minimum 3 years of Team management experience, preferably within the retail or luxury industry
- Excellent customer relations management and networking skill
- Excellent people management skill
Languages
English and a local language
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