He/She has a thirst for knowledge and is eager to learn and solve problems within the area of systems analysis. He/She is an active team player who forms relationships and communicates with others effectively to support the delivery of optimal solutions as a team.
Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
Create and implement precise management plans for every project, with attention to transparent communication at all levels
Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
Determine and develop user requirements for systems in production, to ensure maximum usability
Responsibilities
Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
Prepare project documentation such as Requirement Specifications/Use Case Specifications etc
Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
Develop technical design specification and translate technical design into process/program specification
Involve in the design review session. Make changes to configurable items, which include hardware, software, documentation, etc.
Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
Prepare user manual and operations manual, and plan & facilitate training of users and operators.
Provide post implementation support (including production support and service requests). Escalate and discuss critical issues such as scope creep with the relevant managers.
Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.
Qualifications
Degree / Diploma in Computer Science / Computer Engineering / Information Technology related field with at least 4 years of related working experience
Good understanding of Software Development Life Cycle (SDLC) processes
Ability to produce specifications for documentations and implementations
Experience in IT business analysis techniques
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship
Experience working in govt project is a plus
CDAP certification is a plus
High proficiency with SQL and database management
Proven analytical abilities including data analytics
Experience in generating process documentation and reports
Excellent communication skills, with an ability to translate data into actionable insights
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