Oversee the overall day-to-day operations of Senior Care Centre. Accountable for the maintenance of a safe environment for all clients, staff, and visitors. Ensure consistent delivery of excellent service quality to customers.
Duties and Responsibilities
- Lead and manage the full aspects of the daily centre operation.
- Ensure the client’s welfare & safety are well taken care of in the centre.
- Oversee the admission/discharge, assessment and overall care delivered to clients.
- Track clients’ outcomes and satisfaction.
- Provide regular updates of client’s medical and functional conditions to the caregiver.
- Plan and review activities programmes for clients and supervise the running of programmes that cater to needs and interests of seniors.
- Engage internal and external stakeholders in conducting meaningful activities to engage clients.
- Organize and conduct multidisciplinary meeting to ensure holistic care of clients.
- Manage transport fleet and ensure operational efficiency.
- Manpower Management and Development. Plan & manage Senior Care Centre staff duty roster.
- Provide overall operational leadership and supervision for centre staff.
- Promote a learning culture by supporting staff in upgrading their skills and knowledge through training and courses. Identify staff training / development needs.
- Ensure facilities, equipment and assets are in good working condition with scheduled servicing and maintenance
- Responsible for proper management of resources which is cost effective, meet quality and productivity.
- Conduct Risk Management Assessments to ensure centres provide safe care by analysing incidents and implementing solutions to reduce incidents.
- Responsible for incident management reporting, timely escalation, and resolution where possible.
- Ensure that the Centre is running in compliance with the requirements stipulated by MOH, government agencies and all other relevant authorities.
- Review & update Standard Operating Procedures (SOPs) on a timely basis in line with MOH service requirements. Ensure the centre is ready for service audits.
- Propose / implement measures to enhance continuous quality improvement.
- Maintain a high level of customer service and client engagement.
- Manage feedback and complaints from clients, caregivers, visitors and staff.
- Collaborate with external partners to promote community engagement.
- Engage and orientate volunteers from interest groups, organized groups, agencies, institutions, or individuals.
- Review and approve volunteers’ programmes according to guidelines / requirements.
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