Change Manager - Servicing

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Change Manager in our Institutional Operations team, you will be responsible for ensuring the smooth and successful implementation of business process, system, and control changes. Working closely with project teams, Chief Operating Officers and their delegates, and cross-functional teams, you will play a key role in driving organizational readiness and engagement. This position also supports change initiatives across Institutional Strategy for Digital Backbone (DBB) and collaborates with leadership to deliver customer-facing projects across ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 

Role Location: Singapore
Role Type: Permanent, Full-time

What will your day look like?

As a Change Manager, you will

• Produce business cases, ensuring that all projects have a viable business proposition.
• Identify, understand, and map current and target processes where the change is happening across the Institutional division.
• Perform change impact assessments and document change requirements and processes, including impacts to other business areas and teams.
• Develop, maintain, and execute change management and business readiness strategies and plans.
• Identify and communicate key project risks in collaboration with the Project team, define mitigation strategies, and manage resolutions.
• Integrate change management activities as part of project initiatives to ensure smooth transitions.
• Track and maintain Change Request documentation to ensure that all additional requirements and processes remain traceable.
• Organize and deliver presentations for steering committees and stakeholder meetings to communicate change management and business readiness strategies and plans.
• Ensure that change management and business readiness strategies are effectively communicated to impacted teams throughout the duration of the project.
• Develop, deliver, and track key change management deliverables, including communications, training, stakeholder engagement, change impact assessments, organizational readiness analyses, coaching, resistance management, and change reinforcement.
• Adhere to Programme and Project Management policies and ensure compliance across DBB projects.
• Identify and communicate inter-project dependencies to stakeholders and other project team members
• Work with the business to ensure any commercialization requirements (process, system, control) are in place
• Provide reporting insights and analytics - measure success metrics and monitor change progress
• Collaborate with project teams to ensure the successful execution of the end-to-end change management strategy

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Consulting background or previous Change Management experience in Financial Services.
• Strong experience working on large projects/programs involving multiple country rollouts.
• Extensive experience in project integration and implementation.
• Proven track record in customer experience project implementation.
• Ability to tackle complex problems autonomously while collaborating effectively within a team to present consolidated findings.
• Expertise across all aspects of project and programme life cycles, with the ability to operate in both waterfall and agile methodologies.
• Experience interacting at senior levels, maintaining credibility through consistent delivery against commitments.
• Familiarity with working in a highly controlled, process-driven environment.
• Strong ability to compile data, analyze results, and generate actionable insights.
• Preferred experience and strong knowledge of Salesforce Service Cloud.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 96773.

Job Posting End Date

18/06/2025 , 11.59pm, (Melbourne Australia)