We are Neumann Kaffee Gruppe. And we love coffee.
For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,200 employees in over 26 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.
Established in 1992, Bero Coffee Singapore represents Neumann Kaffee Gruppe’s operations in Southeast Asia and China. The countries in the region are some of the fastest growing and most dynamic coffee markets in the world. With the interests of roasters, traders and exporters in virtually every coffee producing country, we are able to provide some of the best coffee market information and one of the broadest ranges of coffee products and services available to our partners.
The Chief Operating Officer (COO) of Bero Coffee Singapore will oversee the daily operations of the company, ensuring efficiency, quality, and profitability in all operational processes. This includes supply chain management, trading operations, quality assurance, sustainability/compliance, and cross-functional alignment between departments. The COO plays a key leadership role in scaling the business and supporting the Regional CEO in executing strategic objectives within the APAC region.
Key Responsibilities:
Operational Management
- Drive Operational Excellence and Operational Discipline
- Oversee end-to-end coffee supply chain operations from origin to destination.
- Drive consistent operational standards across entities in the Asia Hub (e.g., Singapore, Korea, Indonesia, Vietnam, China, etc.).
- Implement operational policies, procedures, and best practices to improve efficiency and minimize risks.
- Ensure alignment and integration of systems, processes, and controls across various entities in Asia.
Trading & Commercial Support
- Collaborate with commercial teams to align operations with sales strategies, contracts, and client expectations within Asia Hub.
- Monitor execution of physical trades and contracts to ensure timely delivery and quality compliance.
- Ensure proper documentation and regulatory compliance for international coffee trade (e.g., Incoterms, FOB, CIF, etc.).
- Mitigate operational risks and bottlenecks in cross-border flows.
Strategic Execution & Digitalization and Systems
- Translate business goals into operational plans, KPIs, and actionable outcomes.
- Lead operational due diligence and integration for new markets, suppliers, or expansion activities.
- Support digital transformation and automation efforts in trading and logistics processes.
Financial and Risk Oversight
- Manage operational budgets, cost control, and margin improvement initiatives.
- Identify and mitigate operational risks, including supply disruptions, compliance gaps, or quality issues.
- Collaborate with finance on inventory management, working capital optimization, and cost allocation.
Team Leadership
- Lead and develop multi-functional operational teams across supply chain management, QA, origin offices, and warehouses.
- Foster a performance-driven, accountable culture with a strong emphasis on collaboration and continuous improvement, ownership, and operational excellence across the region.
- Collaborate closely with key functions, including Finance, HR, IT, and others in APAC.
- Build a culture of operational excellence, ownership, and collaboration across the region.
Sustainability and Compliance
- Ensure adherence to sustainability sourcing programs (e.g., NKG Bloom/Verified, Rainforest Alliance, Organic, and Fair Trade).
- Drive traceability, ESG reporting, and compliance with local and international trading laws.
Job Requirements
- Bachelor’s or Master’s degree in Supply Chain, Business Administration, Agriculture or a related field.
- Proven experience in a leadership role, preferably within the soft commodity sector.
- Strong understanding of international logistics, trading documentation, and customs processes.
- Experience working in a regional or global matrix organization.
- Excellent strategic thinking and analytical skills.
- Effective communication and leadership abilities.
- Ability to manage and develop high-performing teams.
- Strong knowledge of risk management and compliance.
- Ability to travel for work purposes as required.
- Good verbal and written communication in English and proficient in other Asian languages preferred.
Please get in touch with your first point of contact:
Eva Tiang
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