Company Description
Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!
Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected]
Job Description
As a Client Services Manager (CSM) you will lead a team of recruiters to deliver best‑in‑class hiring solutions for one or more strategic client accounts. You will be the trusted advisor to senior stakeholders, using data, technology and a coaching mindset to exceed service‑level goals and grow the partnership.
Work Location: Singapore
Work Arrangement: Hybrid (APAC 1st shift)
Key Responsibilities
Team leadership & coaching – Set clear goals, run regular 1‑1s, provide real‑time feedback and drive a culture of collaboration, learning and inclusion.
Service delivery excellence – Monitor metrics such as time‑to‑fill, candidate & hiring‑manager satisfaction, recruiter productivity and cost‑per‑hire; close gaps fast.
Client partnership – Build deep relationships with senior client contacts, present insights in business reviews and co‑design continuous‑improvement plans.
Strategic talent initiatives – Shape recruitment‑marketing campaigns, passive‑talent outreach and events to meet short‑ and long‑term hiring targets.
Operational governance – Own P&L and account reporting, standardize processes, and ensure successful onboarding of new clients in collaboration with implementation teams.
Supervisory Scope
You will directly manage a team of Recruiters, overseeing performance reviews, development plans and career progression.
Qualifications
Position Requirements
Experience
Proven experience in a results-driven talent acquisition or human resources role.
Demonstrated ability to coach peers and/or lead teams effectively.
Technical Skills & Knowledge
Familiarity with a range of recruitment technologies, including Applicant Tracking Systems (ATS) and social media sourcing tools.
Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook).
Education
A degree in Business, Human Resources, Management or a related field is advantageous.
Additional Information
All your information will be kept confidential according to EEO guidelines.
