Position Overview
As a Relationship Manager, you will play a key role in the ongoing growth and engagement of our clients’ digital communities. You will be responsible for nurturing relationships, driving community loyalty, and implementing engagement strategies that lead to monetisation outcomes.
This role is ideal for candidates with a flair for communication, an intuitive understanding of digital interactions, and a goal-oriented mindset. For high performers, there are clear pathways to team leadership and department management roles.
Key Responsibilities
- Foster authentic, ongoing conversations with audiences across digital platforms
- Deliver consistent, high-quality engagement aligned with each client’s tone and brand
- Collaborate with internal teams to align engagement strategies with marketing goals
- Track and report on engagement metrics to identify growth opportunities
- Maintain professionalism and discretion at all times
- Adhere to internal playbooks and best practices for engagement, tone, and response time
Requirements
- Strong written and verbal communication skills in English
- High emotional intelligence and ability to build rapport with diverse online audiences
- Comfortable working across multiple digital platforms and tools
- Self-motivated, performance-driven, and organized
- Able to thrive in both independent and team-based environments
- Reliable internet connection and a professional remote working setup
What We Offer
- Competitive base salary with performance-based bonuses
- 100% remote work with flexible hours
- Real career growth opportunities into
- Collaborative, supportive, and feedback-driven team culture
- The chance to work closely with rising talent and help shape their success
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