Concierge Officer

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Concierge Officer serves as the primary point of contact for residents and visitors at our prestigious residential condominium. Reporting directly to the Residence Manager, this role combines exceptional customer service with security oversight and administrative support. The Concierge Officer represents the condominium's professional image while ensuring the safety, security, and satisfaction of all residents and guests.

Responsibilities

Front Desk & Customer Service

• Greet and assist residents, visitors, and service providers in a professional, courteous manner.
• Process visitor registrations and announce guests to residents before granting building access.
• Handle resident requests, questions, and concerns promptly and efficiently.
• Accept and manage package deliveries, notify residents, and maintain the package log.
• Coordinate amenity bookings (e.g., party room, guest suites, fitness facilities).
• Provide information about Condominium facilities, neighborhood services, and local attractions.

Security & Safety

• Respond to emergency situations according to established protocols.
• Coordinate with emergency services (police, fire, ambulance) when necessary.
• Conduct periodic facilities equipment checks and report any malfunctions.

Administrative Duties

• Answer phone calls and respond to emails promptly and professionally.
• Maintain accurate daily logs of all activities, incidents, and communications.
• Process resident maintenance requests and coordinate with building maintenance staff.
• Update resident directories and information databases.
• Prepare shift reports for management review.
• Assist with coordination of contractor access and supervision.
• Support property management with administrative tasks as needed.

Qualifications

Required

• Minimum Certificate / Diploma or equivalent in Hotel & Hospitality or Business Management.
• Minimum 3 to 5 years' of customer service experience.
• Proficient computer skills including Microsoft Office suite.
• Excellent verbal and written communication abilities.

Preferred

• Understanding of building systems and maintenance basics.

Skills & Attributes

• Exceptional customer service orientation and professional demeanor.
• Strong interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a busy environment while maintaining composure.
• Discretion when handling confidential resident information.
• Proactive problem-solving approach.

Working Conditions

• Full-time position (44 hours per week).
• Rotating shifts including mornings, evenings, weekends, and holidays.
• Occasional lifting up to 30 kg (luggage, packages, supplies).
• Professional attire/uniform required.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.