As part of the Business Excellence’s Centre of Excellence in Business Analysts, the candidate is responsible for executing projects with new capabilities and creating a differentiated customer experience. He/she is established to create shared Business Analyst services to support cross-functional initiative such as cost optimisation, focusing on the analysis and design of automated workflow, business processes re-engineering within Operational division.
This position supports business users in Product Launches, Operations Division Initiatives, Core Functions Improvements, Regulatory Business & IT initiatives that are aligned to the company’s objectives. It also entails providing business support on system-related work activities to all stakeholders.
The person plays a role in the end-to-end process of user requirements solicitation & documentation, writing test plan & conduct user acceptance testing, creating a detailed business analysis, outlining problems, opportunities, and solutions for a business. He/she acts as a liaison and link between stakeholders and information technology system to ensure business requirements are translated and transformed to meet and satisfied customers’ needs.
Key responsibilities include:
- Review Product specification, Functional specification, and work-related materials, analyse systems gaps and business processes and recommend improvements.
- Responsible for bridging the gap between IT and Business Users to assess processes, determine requirements and deliver recommendations to stakeholders.
- Ensuring risk and compliance standards are followed for every changes.
- Organize and participate in meetings or workshops with users to understand business requirements and support the business to produce business workflow for the purpose of producing the business requirements document.
- Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements.
- Access the feasibility, benefits and risks of new IT solutions; Recommend process improvements and ensure IT solution align with business needs and adherence to risk and compliance standards.
- Define test scope and formulate test plans, participate in user acceptance and update test results with proper documentation.
- Prepare user guide and conducts training to operational users on any new deployment.
Qualifications & Competencies
- Degree in Information Technology or Business Information Systems
- Minimum 2 to 5 years of working experience in business analysis and user acceptance testing in insurance domain.
- Candidates with working experience in Insurance operations and processing can be considered.
- Business Analysis skill in delivering business requirement process.
- Project management skill in executing and managing user acceptance testing and planning.
- Savvy in the application of latest technology
- Proactive, resourceful, and an effective facilitator with the ability to engage stakeholders across various business domains.
- Self-managing, strong analytical and problem-solving skills, detail-oriented and capable of delivering a high quality of work.
- Excellent oral and written communication including listening and dispute resolution skills. Demonstrate strong interpersonal and consultative skills.
- Strong multi-tasking skills and ability to perform under pressure and meet tight deadlines.
