Responsibilities:
- Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
- Assist customers in navigating respective website and online services
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve processes and enhance customer satisfaction
- Stay up-to-date with product knowledge and company policies
- To consistently meet set KPIs without compromising on quality service delivery
- Editing photos and videos and handling social media postings
Requirements
- Proficiency in Microsoft Office, especially Excel
- Must have experience managing social media and creating videos/photography
- Strong communication skills (verbal and written)
- Able to multitask and prioritize in a fast-paced environment
- Attention to detail and strong organizational abilities
- Experience in customer service or administrative roles preferred
- Must able to work alternate Saturday
- Prior call centre experience would be an advantage
We offer competitive compensation, ongoing training, and a supportive work environment.
If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.
Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]
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