Job Summary:
We are looking for a friendly and proactive Customer Service / Administrative Assistant to be the first point of contact for our customers and support the daily operations of the business.
The primary focus of this role is delivering excellent customer service, while also handling administrative tasks to support the smooth running of the office and showroom. It combines front-line customer interaction with backend support, requiring strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Serve as the first point of contact for customers greeting walk-ins’ customers, answering phone calls, and responding to emails professionally and promptly.
- Handle customer inquiries, provide accurate product or service information, and resolve basic issues or complaints with a positive attitude.
- Maintain up to date knowledge of all products and services to provide accurate information to customers.
- Operate the POS system to process transactions, ensuring end of day cash handling and POS records are accurate.
- Create invoices and prepare transfer orders accurately and timely.
- Maintain basic housekeeping of the front desk / reception area to ensure a clean and inviting environment for customers.
- Perform light administrative duties such as data entry, document filing, updating internal spreadsheets, and inventory.
- Maintain a positive and professional attitude to enhance the overall customer experience.
- Track and report common customer issues or feedback to management for continuous improvement.
Requirements :
- 5.5 Days work week
- Basic pay with attractive commission structure
- At least 1 year of experience in a customer service or front desk role.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office (especially Word, Excel, and Outlook).
- High attention to detail and ability to multitask effectively.
- Friendly, approachable, and calm under pressure.
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