We are seeking a motivated and detail-oriented Customer Service Administrator to support our Freight Team in Full Container Load (FCL) and Less-than-Container Load (LCL) operations. This is an excellent opportunity to gain hands-on experience in freight logistics and develop a solid foundation in customer service and administrative functions.
Requirements:
- ITE/Polytechnic/Diploma students in Business, Logistics, Maritime Studies, or related fields
- Strong communication and coordination skills
- Detail-oriented with a positive attitude
- Willingness to learn and adapt in a fast-paced environment
- Proficient in MS Office (Excel, Word, Outlook)
- Knowledge of FCL and LCL processes is a bonus, but not required
- Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
- Start Date: Immediate
- Key Responsibilities:
- Assist with preparation of shipping documents (e.g., booking confirmations, BL, DO)
- Liaise with customers on shipment status, collection/delivery arrangements
- Coordinate with driver and warehouse personnel
- Maintain accurate and timely records of shipments in the system
- Provide general administrative support to the logistics team
- Help resolve basic customer inquiries and escalate issues when necessary
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