Customer Service:
- Serve as the first point of contact for parents and visitors, providing friendly and professional customer support.
- Handle inquiries via phone, email, social media platforms and in person, providing information about programs, schedules, and promotions.
- Assist with student registration, class bookings, and membership inquiries.
- Assist with kids check-in with in-house systems.
- Ensure guardians pick up kids and monitor kids' safety.
- Support coaches in managing children and monitor their well-being as needed.
- Address customer concerns and escalate issues when necessary to management.
- Maintain a welcoming and clean reception area.
- Ensure the gym is clean and tidy at all times.
- Demonstrate punctuality by consistently arriving on time for work and adhering to scheduled shifts, contributing to a reliable and efficient work environment.
Administrative Duties:
- Manage class schedules, attendance records, and customer databases.
- Process payments, issue receipts, and maintain financial records.
- Updating transactions made through the payment terminal in a timely manner.
- Assist with marketing efforts, including social media updates and promotional campaigns.
- Support event planning and coordination for special programs and birthday parties.
- Maintain and organize inventory, including office supplies, uniforms, equipment, merchandise, and perishable supplies.
- Assist in generating reports and providing insights to improve operations.
- Assist in manpower scheduling.
Qualifications & Requirements
- Previous experience in customer service, reception, or administrative roles preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Word, Excel) and basic computer skills.
- Ability to work independently and as part of a team.
- Passion for working with children and families is a plus!
- Ability to work on weekends.
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